Do I need an account to order?

No, you can also order as a guest. However, account holders enjoy:

Faster checkout

Order status and history

Updates on new releases and promotions

What if I forgot my password?

On the login page, click “Lost password?” to reset it.

What if I typed the wrong email address?

Contact us so we can change it. We can change your email, name, and address, but we cannot change your order.

Are there exchange rates?

All transactions are in USD. If your credit card uses another currency, the total will be converted at the daily exchange rate used by your card issuer.

What payment methods do you accept?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. We do not accept checks, money orders, bank transfers, debit cards, or cash on delivery.

How secure is my order?

Your information is entered into an SSL-secured webpage and encrypted. Credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right to accept or decline any order. Once your order has been submitted, a processing fee may be applied if you later request a refund. Orders already packed or shipped cannot be canceled.

How do I set my shipping address?

All information must be entered using English characters. If your address contains non-English letters, use similar English letters instead.

Can I change my shipping address after placing an order?

No, addresses cannot be revised after the order is processed or shipped.

When will my order arrive?

Delivery time depends on the shipping option chosen. Tracking information is emailed the day after shipment.

How do I track my order?

Tracking information is emailed once your order has shipped.

Can I use multiple discount codes in one order?

Promotion codes cannot be combined unless stated otherwise.

What if I have missing items?

Please contact us immediately.

Will I be charged customs and taxes?

Prices on our site are tax-free in USD. You may be liable for duties and taxes upon arrival.

Is my order eligible for free shipping?

Free shipping applies to orders that meet the minimum amount, excluding discounted, sale, and oversized products.

How do I return an item?

Contact us within 30 days of receiving your order with your order number and reason for return.

Will shipping be covered for returns?

No, return shipping fees are the customer’s responsibility.

What if I received a defective item?

Contact us within 7 days of receiving your order with photos and your order number.

How long does the return process take?

Processing your refund may take up to 7 business days from the date we receive your return request

When will I receive my refund?

Refunds are credited to your original payment method. Please contact your bank for posting timelines.